We reply within 1 business day, usually much faster. Billing and payment issues are treated as priority.
Instant answers in the app
Signed-in users can ask the in-app assistant (the chat bubble on the dashboard). It can see your own account, so questions like "why did my render fail" or "where did my credits go" get answered immediately, in your language.
Billing and invoices
Every payment gets an invoice in the app (Settings, then Invoices). Cancellations take effect from the next renewal and you keep your credits. Refund terms are published in full on the refund policy.
Security reports
Found a vulnerability? Mail [email protected] with "SECURITY" in the subject and we will respond as a priority. Please do not test against other customers' data.