Instant reply to new leads
A lead asks about fees, price or availability, and a reply drafted from your business profile is ready before you even open the app.
WhatsApp business automation
WhatsApp business automation: instant lead replies, follow-ups and greetings
On WhatsApp the business that replies first and follows up properly usually wins the customer. Doing that by hand means watching the phone all day and keeping follow-up dates in your head. Chitrio connects your business WhatsApp number to an AI chat agent and a follow-up planner. Every new chat becomes a lead. The agent drafts a reply to each message in your tone, using your business profile for prices, timings and offers, and you send it with one tap. You describe the follow-up plan in plain words, in English, Hindi or Hinglish, and Chitrio turns it into dated messages, gets the WhatsApp templates ready for approval and sends them on time.
Who it is for: For Indian small businesses that get most enquiries on WhatsApp: shops, coaching institutes, clinics, advisors, insurance agents, real estate agents, salons and service providers.
Free trial to start · the cost is shown before every render
Straight answer: WhatsApp automation is in early access and is being switched on for workspaces in small batches. It runs on the official WhatsApp Business Platform, not on the free WhatsApp Business app, so you need a business number connected to the platform; our team guides you through it. It never messages people who did not write to you or agree to hear from you, and every contact can reply STOP.
How it works
- 1
Connect your business number
Link your WhatsApp Business Platform number to your Chitrio workspace with the guided setup. Chats from your number, including from click-to-WhatsApp ads, start landing in one lead inbox.
- 2
Describe your follow-ups in words
Type or say something like: remind them after two days, send the brochure on day four, check in after a week. You see every message and every date before anything is switched on.
- 3
Approve replies, let follow-ups run
AI replies wait as drafts for your yes. Follow-ups go out inside quiet hours and a daily limit, and stop the moment the lead replies, books or asks you to stop.
Chitrio features used
Named as they appear in the product, so you can find each one after you sign in.
AI TeamIn early testing
A team of AI agents for your business: they plan, make and publish videos, answer customers and work your leads on a schedule, and anything public or paid waits for your yes. Build your own agents in plain words, chain steps into workflows, and get a weekly report of what each one did.
Business Autopilot
Weekly marketing that runs itself, from one business profile.
Recording to notes
Upload a call, meeting or WhatsApp voice note in Hindi, English or Hinglish. Get the full transcript and clear notes: summary, key points, decisions, action items with owner and date, follow-up questions and what the customer asked for. Copy it, download it, or add it to the lead in your CRM.
What people make with it
Lead follow-up automation
Leads who went quiet after one message get the next reminder on the right day, without you keeping a notebook of dates.
Leads from ads and lead forms
Chats from your click-to-WhatsApp ads become leads with the ad they came from, and leads from your Facebook and Instagram lead forms can join the same list.
Festival greetings and updates
Send a Diwali greeting, a new product video or an update to the customers who agreed to hear from you, with a monthly limit per person so nobody is flooded.
Hand-off to a person
Complaints, refunds and anything sensitive are not answered by AI. You get an alert and reply yourself.
Free course, recorded on the real product
Market a local business with Chitrio
A promo in five minutes, a product ad from one photo, free posters, video answers to customer questions, a weekly autopilot.
Questions, answered
Can I automate WhatsApp with the free WhatsApp Business app?
The free app only has a fixed away message and greeting message. Real automation with AI replies and dated follow-ups needs the official WhatsApp Business Platform, which is what Chitrio connects to.
Will my number get banned for sending follow-ups?
The safest way to avoid it is what Chitrio enforces: only message people who wrote to you or opted in, send the first message as an approved template, respect STOP, and keep a daily limit and quiet hours.
Does the AI send replies on its own?
By default no. Each AI reply waits in the inbox as a draft, and you approve, edit or skip it. You can loosen this later for simple questions if you want.
Can I send a WhatsApp broadcast to all my customers?
You can send greetings, updates and new videos to contacts who agreed to hear from you, with a monthly limit per person. Blasting messages to people who never opted in is not supported, because it gets numbers blocked.
Does it understand Hindi messages?
Yes. Customers can write in Hindi, English or Hinglish, and drafts come back in the same language or the one you set.
Related pages
Stop losing WhatsApp leads to slow replies
Start free, then ask us to switch on WhatsApp automation for your workspace.
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